FAQs & Selling Terms

How much does shipping cost?

Shipping is free of charge for our customers. We provide free shipping for all orders, whether you ship with UPS, FedEx, or USPS.

Do your shipping labels come with insurance?

Yes, of course! Before we provide you a shipping label by post or email, we confirm the approximate value of the items you are going to ship. Based on your given information, we insure your shipping label. That way, your package is fully covered, safe, and ready for transport.

In the event of damage or loss, the damage incurred, as specified in the sum insured, will be covered only if the insurance company Parcel Pro, approves the insurance claim. The insured dollar amount can only be paid to the person stated in the selling form under “first and last name” and NOT to any other person or entity.

Is there a minimum sales volume required to submit my items?

Yes, to request a free and fully insured shipping label, we require a minimum sales volume of $150. For our free shipping kits, we require a minimum sales volume of $350. Exceptions may apply.

How much does it cost if you return my package?

This service is free for you. We pay the costs for your insured return shipment. That’s what we mean by excellent customer service.

How long does it take to get my return?

We send back your items at latest on the next business day. The average shipping time for returns is three business days.

How long does the shipping to your laboratories take?

It depends on the location and the circumstances. We offer very fast shipping solutions like overnight, next day, or second day air, but the average shipping time is two business days.

Do you offer packing materials?

Yes, if you order a free shipping kit we include solid packing materials as well as sorting bags for a convenient and safe transport of your precious items.

Can I track my orders and returns?

Yes, of course! When we mail out a shipping kit, we will give you the tracking information so that you know when your package will arrive. The same applies to returns. We share the tracking information with you so that you can stay up to date on the status of your shipment.

International Shipments

reDollar completely refuses to bear any shipping expenses for international shipments, no matter if a purchase can be completed or not. reDollar also completely refuses to bear any expenses resulting from the import of high-value goods to the United States of America such as import fees, broker fees, or other expenses that occur in the course of the import of high-value goods to the United States of America. Customers/sellers are required to reimburse reDollar in full for the shipping costs incurred before merchandise will be returned from the United States back to the country from which the merchandise was imported. reDollar can prove costs incurred at any time and upon request. Mailed-in merchandise from international customers will be held as collateral to cover any type of shipping expenses. If the seller/customer fails to reimburse reDollar for occurred shipping expenses, the held merchandise may be sold after 30 business days to pay for these costs. reDollar accepts only wire transfers as a valid method of payment for shipping expenses. No exceptions will be made.

How do I get my payment?

We can offer you payment by PayPal, check, direct deposit, Zelle, wire transfer, cashier’s check or money order. We have the right payment solution for everyone. For more information regarding our payment options, please visit our website under “Get Paid”.

When will I receive my payment? 

As soon as we have your written or mutual agreement, we make an instant payment on the same day without delay. Exceptions apply for weekends and federal holidays. When your package arrives on a Saturday, we can process your payment the following Monday.

Are there any fees for getting paid?

No, there are no fees on our part. Payments in the form of  check, cashier’s check, direct deposit, Zelle, and money order are free. If you decide to receive payment via PayPal, please be aware that PayPal will deduct fees for their service, but these fees are not charged by reDollar. In certain cases, a fee may be required for wire transfers. More information can be found on our website under “Get Paid”.

Are my bank details safe?

Of course! With reDollar, your bank details are very safe. Under no circumstances will we ever share your personal information with any third party. We have an internal compliance department and work together with a data protection officer who takes great care of our customers’ sensitive data. Data protection is something we highly value and take very, very, seriously.

What are the payment methods for international customers?

We can offer our international clients payment by PayPal and wire transfer.

If I change my mind, do I get my items back?

Of course! If you choose to reclaim your items, we will return them carefully packed and insured at latest on the next business day.

Reclaim items we cannot buy/accept

Please understand that we cannot store unclaimed items, reflecting little or no value, for longer than three business days. If you do not claim these items back within three business days, we will dispose of, recycle or donate these items. It goes without saying that we store items with a significant value for as long as necessary. We would never dispose of or donate valuable items unless you reclaim them immediately. With thousands of incoming items, we would need a warehouse facility to store worthless items that would never be reclaimed.

How much does it cost if you return my package?

This service is free for you. We pay the costs for your insured return shipment. That’s what we mean by excellent customer service.

When will I receive my return?

We return your items at latest on the next business day. The usual shipping time is three business days.

Can I track my return?

Yes, of course! When we mail out your return, we share the tracking information with you so that you are always informed about the latest status of your return shipment.

Is my return insured?

Yes, of course! We also insure return shipments when it is necessary.

What are the fees for the return?

We return most items for free; reDollar pays for the shipping and insurance. This is our way of saying “thank you” for your trust. We reserve the right to request reimbursement of shipping and insurance costs if a customer uses our services despite having been notified in advance of our policy stating that we cannot accept specific items. If the customer ships such items fully knowing that we cannot or might not be able to accept those items, we are forced to ask for the reimbursement of shipping expenses that our company paid due to this circumstance. We reserve the right to return items that contain no solid precious metals and have no monetary value only for a return fee. This fee is calculated based on the weight of the items that are returned.

When you appraise my items, will I get charged for this service?

No, absolutely not! Our appraisal services are always free for you.

If you would like to get an in-depth written appraisal report from an independent and accredited jewelry appraiser, we can arrange for you such a service. In this case, you can request a fair market value appraisal or an insurance replacement value appraisal. For more information regarding this service, please contact us at jewelryappraisal@redollar.com.

Melt request for determining fine metal content

We may request permission to melt your items. We do this only when the value of an item is defined exclusively by its material value (scrap jewelry, dental gold, etc.). We prefer to perform a melt test in order to get the most accurate test result possible. We will NEVER EVER melt fine jewelry, as we pay high premiums for high-end items.

If we sent a melt request and if we included a guaranteed minimum amount to be paid, the customer understands and accepts that (1) those items cannot be returned and (2) the sale is final and the customer agrees to get paid an amount equal to or greater than the guaranteed minimum amount.

Do you also accept international clients?

Yes, of course! International clients are more than welcome at reDollar. We are very proud to say that since we began operating, we have worked with clients from all over the world.

Free insurance

With reDollar your shipment is insured, from the moment you mail-in your package until it arrives in our laboratory. In the event of damage or loss, the damage incurred, as specified in the sum insured, will be covered only if the insurance company Parcel Pro, approves the insurance claim. The insured dollar amount can only be paid to the person stated in the selling form under “first and last name” and NOT to any other person or entity.

Free shipping

At reDollar we offer free, secure shipping on all orders within the US. For foreign customers we offer reimbursements for incurred shipping costs.

Free returns

Our commitment to our valued customers does not end when we have sealed the deal. Returns with included insurance are cost-free. We reserve the right to request reimbursement of shipping and insurance costs if a customer uses our services despite having been notified in advance of our policy stating that we cannot accept specific items. If the customer ships such items fully knowing that we cannot or might not be able to accept those items, we are forced to ask for the reimbursement of shipping expenses that our company paid due to this circumstance.

Free return of dismounted precious stones and pearls

When we buy fine gemstone jewelry we pay high premiums for the gemstones. If we cannot pay a premium for the gemstones because the quality and/or the carat weight is too insignificant for us we would dismount the gemstones if mounting and quality of the stone/s allows and return them for free. We would always ask in advance for your permission before we would dismount any gemstones or pearls.

Free appraisal service

All appraisal services connected to a potential sale or pawn order are cost-free, whether we appraise huge collections of fine jewelry, gemstones, diamonds, luxury watches, or a tiny gold ring. The volume and quantity does not affect this free service offer.