FAQs & Selling Terms

How much does shipping cost?

Shipping and shipping insurance are free of charge for our customers. We offer free shipping for all orders, whether you choose UPS, FedEx, or USPS.

Do your shipping labels come with insurance?

Yes, of course! Before we provide you with a shipping label by mail or email, we confirm and verify the approximate value of the items you are going to ship. Based on the information you provide, we insure your shipment. That way, your package is fully covered, safe, and ready for transport.

In the event of damage or loss, the damage incurred, as specified in the sum insured, will be covered only if the insurance company Parcel Pro, approves the insurance claim. The insured dollar amount can only be paid to the person stated in the selling form under “first and last name” and NOT to any other person or entity.

Is there a minimum sales volume required to submit my items?

Yes, to request a free and fully insured shipping label, we require a minimum sales volume of $150. For our free shipping kits, we require a minimum sales volume of $350. Exceptions may apply.

How much does it cost if you return my package?

This service is free for you, and we cover the costs for your insured return shipment. Exceptions apply to commercial customers. That’s what we mean by excellent customer service.

How long does it take to get my return?

We will send your items back no later than the next business day. The average shipping time for returns is three business days.

How long does the shipping to your laboratories take?

It depends on the location of the shipper, the sales volume, and the circumstances. We offer very fast shipping solutions, such as next-day air or second-day air, but the average shipping time is two to three business days.

Do you offer packing materials?

Yes, if you order a free shipping kit we include solid packing materials as well as sorting bags for a convenient and safe transport of your precious items.

Can I track my orders and returns?

Yes, of course! When we mail out a shipping kit, we will give you the tracking information so that you know when your package will arrive. The same applies to returns. We share the tracking information with you so that you can stay up to date on the status of your shipment.

How do I get my payment?

We can offer you payment by  check, eCheck, direct deposit, Zelle, wire transfer, cashier’s check or money order. We have the right payment solution for everyone. For more information regarding our payment options, please visit our website under “Get Paid”.

When will I receive my payment? 

As soon as we receive your written or mutual agreement, we will make an instant payment on the same day without delay. Exceptions apply for weekends and federal holidays.

Are there any fees for getting paid?

No, there are no fees on our part. Payments by eCheck, check, direct deposit, and Zelle are free. In certain cases, a bank or service fee may apply for wire transfers or expedited payments upon request. More information can be found on our website under “Get Paid”.

Are my bank details safe?

Of course! With reDollar, your bank details are completely secure. We will never share your personal information with any third party under any circumstances. We have an internal compliance department and work closely with a data protection officer who takes great care to safeguard our customers’ sensitive data. We highly value data protection and take it very seriously.

If I change my mind, do I get my items back?

Of course! If you choose to reclaim your items, we will carefully pack and insure them and return them by the next business day at the latest.

Reclaim items we cannot buy/accept

Please understand that we cannot store unclaimed items with little or no value for longer than three business days. If you do not claim these items within this time frame, we will dispose of, recycle, or donate them. It goes without saying that we store items of significant value for as long as necessary. We would never dispose of or donate valuable items unless you do not reclaim them promptly. With thousands of incoming items, storing unclaimed, low-value items would require a warehouse facility, which is not feasible.

How much does it cost if you return my package?

This service is free for you, as we cover the costs for your insured return shipment. However, exceptions apply for commercial customers. This exemplifies our commitment to excellent customer service.

When will I receive my return?

We will return your items by the next business day at the latest. The usual shipping time is three business days.

Can I track my return?

Yes, of course! When we mail out your return, we share the tracking information with you so that you are always informed about the latest status of your return shipment.

Is my return insured?

Yes, of course! We also insure return shipments when it is necessary.

What are the fees for the return?

We offer free returns for most items; reDollar covers the shipping and insurance costs. This is our way of saying “thank you” for your trust. However, we reserve the right to request reimbursement for these costs if a customer knowingly sends items that we cannot or may not be able to accept, despite prior notification of our policy. If such items are shipped to us, we may be compelled to ask for reimbursement of the shipping expenses incurred by our company in these circumstances. Additionally, we reserve the right to return items that contain no solid precious metals and lack monetary value, subject to a return fee. This fee is calculated based on the weight of the returned items.

When you appraise my items, will I get charged for this service?

No, absolutely not!

Our appraisal services are always free for you. If you would like an in-depth written appraisal report from an independent and accredited jewelry appraiser, we can arrange such a service for you. In this case, you can request either a fair market value appraisal or an insurance replacement value appraisal. For more information regarding this service, please contact us at jewelryappraisal@redollar.com.

Melt request for determining fine metal content

We may request permission to melt your items. We do this only when the value of an item is defined exclusively by its material value (scrap jewelry, dental gold, etc.). We prefer to perform a melt test in order to get the most accurate test result possible. We will NEVER EVER melt fine jewelry, as we pay high premiums for high-end items.

If we sent a melt request and if we included a guaranteed minimum amount to be paid, the customer understands and accepts that (1) those items cannot be returned and (2) the sale is final and the customer agrees to get paid an amount equal to or greater than the guaranteed minimum amount.

Free insurance

With reDollar, your shipment is insured from the moment you mail your package until it arrives at our laboratory. In the event of damage or loss, coverage for the damage incurred—as specified in the sum insured—will only be provided if the insurance company, Parcel Pro, approves the insurance claim. The insured amount can only be paid to the individual listed under “first and last name” on the selling form and not to any other person or entity.

Free shipping

At reDollar we offer free, secure shipping on all orders within the US.

Free returns

Our commitment to our valued customers does not end once the deal is sealed. Returns with included insurance are cost-free. However, we reserve the right to request reimbursement of shipping and insurance costs if a customer uses our services after being notified in advance of our policy stating that we cannot accept specific items. If a customer ships such items while fully aware that we cannot or might not be able to accept them, we will be compelled to request reimbursement for the shipping expenses incurred by our company due to this circumstance.

Free return of dismounted precious stones and pearls

When purchasing fine gemstone jewelry, we pay high premiums for the gemstones. If we find that the quality and/or carat weight is not significant enough to justify a premium, we may choose to dismount the gemstones, provided that the setting and quality of the stones allow for this. We would then return them at no charge. However, we would always seek your permission in advance before dismounting any gemstones or pearls.

Free appraisal service

All appraisal services related to a potential sale are free of charge, whether we are appraising large collections of fine jewelry, gemstones, diamonds, luxury watches, or a small gold ring. The volume and quantity do not affect this complimentary service offer.